Conflict Management
Conflict Management
Course Objective
To provide participants with essential skills to identify, address, and resolve conflicts constructively, fostering a harmonious work environment and enhancing team collaboration.
Target Audience
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- Managers and team leaders
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- HR professionals responsible for employee relations
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- Project managers and team members
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- Professionals seeking to improve conflict resolution skills
Duration:
25 hours (15 hours theory, 10 hours practical)
Course Outline
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- Introduction to Conflict Management: Understanding the nature and sources of conflict in the workplace
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- Types of Conflict: Identifying interpersonal, team, and organizational conflicts
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- Communication Skills for Conflict Resolution: Techniques for active listening, assertive communication, and empathy
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- Conflict Resolution Styles: Exploring various approaches (collaborating, compromising, avoiding, etc.)
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- Negotiation and Mediation Techniques: Tools for facilitating discussions and finding common ground
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- Managing Emotions in Conflict: Strategies for controlling emotions and maintaining professionalism
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- Practical Exercises and Role-Playing: Simulated scenarios to practice conflict resolution techniques
Prerequisites
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- Open to all professionals; no specific background required
Training Benefits
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- Recognized Certification: Certification in conflict management skills
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- Enhanced Interpersonal Skills: Tools to handle and resolve conflicts constructively
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- Improved Team Dynamics: Techniques to foster cooperation and reduce tension
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- Greater Confidence: Ability to manage and defuse conflicts effectively
Methodology
- Theory Sessions: Instruction on conflict management principles and communication strategies
- Practical Exercises: Role-playing to apply conflict resolution techniques
- Case Studies: Analysis of conflict scenarios and resolution approaches
- Interactive Workshops: Group discussions and activities to reinforce learning
Customized Programs
At Clarity Center, our programs are crafted to meet specific client needs, ensuring relevant and impactful results for each organization.
Certification
Certificate of completion awarded to participants who complete the course hours and pass theoretical and practical assessments.
Sign Up
To enroll or learn more about this course, please visit Clarity Center’s website or contact us at info@claritycenter.co.ao.