Assertive Communication​

Assertive Communication

Course Objective
To empower participants with skills in assertive communication, enabling them to express their thoughts and ideas confidently and respectfully, fostering positive interpersonal relationships and improving workplace collaboration
Target Audience
    • Professionals in any role seeking to improve communication skills

 

    • Managers and team leaders aiming to lead effectively

 

    • Customer service and HR professionals

 

    • Individuals interested in enhancing personal and professional communication
Duration:
25 hours (15 hours theory, 10 hours practical)
Course Outline
    • Introduction to Assertive Communication: Understanding assertiveness and its benefits
    • Identifying Communication Styles: Exploring passive, aggressive, passive-aggressive, and assertive styles
    • Building Confidence and Self-Awareness: Techniques for self-assurance in expressing ideas
    • Effective Listening and Empathy: Skills for active listening and understanding others
    • Constructive Feedback and Conflict Resolution: Approaches to providing feedback assertively and resolving conflicts
    • Non-Verbal Communication Skills: Body language, tone, and eye contact for clear communication
    • Practical Role-Playing and Scenarios: Simulated exercises to practice assertive communication in various situations
Prerequisites
    • Open to all professionals; no specific background is required
Training Benefits
    • Recognized Certification: Certification in assertive communication
    • Improved Interpersonal Skills: Ability to express ideas and boundaries confidently and respectfully
    • Enhanced Workplace Relationships: Techniques to foster respect, collaboration, and trust
    • Greater Self-Confidence: Increased ability to handle difficult conversations constructively
Methodology
  • Theory Sessions: Core principles and frameworks of assertive communication
  • Practical Exercises: Role-playing and real-life scenario practice
  • Case Studies: Analyzing effective communication in various settings
  • Group Discussions: Interactive sessions to explore diverse perspectives and build confidence
Customized Programs
At Clarity Center, our programs are crafted to meet specific client needs, ensuring relevant and impactful results for each organization.
Certification
Certificate of completion awarded to participants who complete the course hours and pass theoretical and practical assessments.
Sign Up
To enroll or learn more about this course, please visit Clarity Center’s website or contact us at info@claritycenter.co.ao.

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